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Customer Relationship Manager (CRM) - North Central US Territory

Customer Success
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Summary

Customer Relationship Manager responsibilities encompass the development and maintenance of revenue and relationships with end-user accounts including educational account in both K thru 12 and Higher Education and value-added resellers (VAR) in the assigned accounts and/or territory and the development and prospecting of said end users and resellers as required. The CRM is expected to work closely with their respective Territory Account Director and other sales management teams in developing their accounts/territory. The CRM must collaborate and coordinate with their manager and other customer support functions within the company to ensure proper account support, identified opportunities, and customer needs are met. CRMs take their direction by working closely with their regional Territory Account Director and the Vice President of Sales to define goals and execute strategies in their respective territories.

Essential Duties

  • Responsible for maintaining existing customer relationships and developing new prospects in their
    specific territory. Develop relationships and manage account activity to ensure goals are achieved.
    Achieve targeted revenue goals on a consistent basis.
  • Setup end user account touches either directly or with Channel Resellers when applicable to enhance
    the promotion of the end-user account.
  • Engage with third party partners to increase penetration in assigned territory or territory.
  • Setup training events with accounts/resellers to ensure knowledge and grow awareness of products,
    programs and services by their sales representatives.
  • Work with the sales team to ensure an accurate rolling 12-month forecast for the territory and ensure
    timely communications with the operations team to ensure forecast demands are integrated into
    demand forecasting.
  • Develop quarterly sales plans to submit to your Territory Account Director and the Vice President of
    Sales.
  • Maintain and submit a weekly pipeline report of all large opportunities identified above and beyond
    normal run rate business.
  • Consistently provides competitive updates on products, promotions, pricing and services to sales
    management.
  • Support logistics for in territory trade shows and other onsite marketing activities in their territory.

Organizational Contacts

Internal: All departments, field sales and sales management.

External: Relationships with existing customers, key school decision makers, and prospects in territory and with Channel Resellers that support these schools. Sales Reps from resellers involved in selling hardware solutions to all end-user markets in the territory.

Position Requirements / Qualifications

Education:

2-year college degree in business or related field desirable.

Experience:

This individual must be ambitious, and a self-starter with the ability to operate effectively with minimal supervision.

Must demonstrate ability to make a substantial number of calls, handle a high volume of accounts and maintain a continuing rigorous pace.

Compensation

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