If you're not satisfied with one of our products for any reason, you may return it within 30 days for a full refund. (shipping charges excluded)
You are responsible for the return shipping charges. If an item is returned for repair, we will ship the item back to you at our cost. (domestic US shipments only, international customers are required to cover cost of return shipping) return form
Higher Ground’s products carry a Lifetime Guarantee. For the original purchaser, this guarantee covers defects in materials and manufacturing encountered in the normal use of the bag over it’s expected life. The guarantee does not apply to normal wear and tear, abuse, mishandling, accident, or if the bag is altered in any way. Wear and tear includes the natural aging of materials, fading and abrasion after normal use. This guarantee does not cover any of the bag’s contents.
If Higher Ground determines that a product failed due to a manufacturing or material defect, Higher Ground will repair or replace it with the same or comparable case. Customers are responsible for any return shipping costs. (proof of purchase required for all warranty claims) Please fill out our online claim form or download the attached form for assistance.
At Higher Ground we are proud to offer customizable logo options for our customers. Like all of our other cases our customized solutions are also backed by our Lifetime Guarantee. Should your customized case be damaged upon arrival (due to a manufacturing or material defect), this item can be replaced.
Any customized items will be replaced with a standard stock item of the same SKU or item of equal value. Replacement items will not include customization or logos. It is advised to order extra units as replacements if students lose or damage their case. All custom orders are non-cancellable and non-returnable.
To file a claim for your customized case, please reach out to our team directly at firstname.lastname@example.org