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FAQ
Ordering
Q.

How do I place an order?

A.

You can place an order through our online form or you can find an authorized seller here.

Q.

Does Higher Ground offer discounts?

A.

Quantity and education discounts are available.  Please fill out our online form for more information.

Q.

Can I customize the product such as adding our company logo?

A.

Higher Ground has decades of experience, designing custom solutions for OEM’s and educators.  With adequate quantity and lead time, customers may choose custom color fabrics, add your logo or even design a completely new solution for specific devices or needs.  Most in-stock solutions may also be embroidered or screen printed.

Q.

Does Higher Ground offer a trial?

A.

We feel strongly that once you get your hand on our products, you'll be happy, and we understand that it's important for you to be able to experience our cases in real world.

Because of this, we offer a 30-day trial. If you're not satisfied with one of our products for any reason, you may return it within 30 days for a full refund. (shipping charges excluded)

Q.

Who is the Higher Ground sales rep for my area?

A.

You can find your designated Higher Ground sales rep here.

Shipping & Delivery
Q.

How long will it take before my order ships?

A.

If your order is placed before 1pm (eastern time), we make every effort to ship it the same day. In some rare cases, the order will ship the next day.

If you are at all concerned with the timing of your shipment due to upcoming travel, please call us at 888.662.4300 or email us at education@hggear.com.

Q.

How does shipping work with Higher Ground Gear orders?

A.

Orders of 20 units or more receive free ground shipping in the contiguous 48 states in the USA. Orders under 20 units or destined for Alaska and Hawaii incur shipping fees.

Any requests for expedited shipping will require further evaluation to see if it can be done and will incur additional fees.

Q.

How will my order be packaged?

A.

To reduce our carbon footprint, we use packing material that reduces waste that ends up our landfills while ensuring your orders arrive safe and sound.

Product Specs
Q.

Will my laptop fit?

A.

We abbreviate our sizing chart to the nearest whole number. Therefore a 15.4" screen will likely fit in the 15" case category. Each case also lists its internal computer compartment dimensions in the features section for your reference.

Q.

Will these cases actually make me cooler?

A.

In many cases yes, but we obviously can not control your ability to actually be cool....but you will definitely be cooler than your friends who don't have a portable office.

Our cases will, however, allow for cooler operation of your laptop via our non-slip riser pads, which not only provide better airflow below your computer, but also shields your lap from excessive heat. So, if you like the idea of your laptop running cooler, the answer is definitely yes!

Q.

Will these cases only work on my lap?

A.

No. You may use all of our products on your lap or desktop surface equally well.

Q.

What if my laptop doesn't fit the way I like or if I decide the case won't work for me?

A.

We offer a 30-day return policy during which time you may return your order for any reason at all.

Returns & Refunds
Q.

Do I pay the shipping cost for returns?

A.

Yes, you are responsible for the return shipping charges.

If an item is returned for repair, we will ship the item back to you at our cost. (domestic US shipments only, international customers are required to cover cost of return shipping) return form

Higher Ground
Returns/ Repairs
134 S. Industrial Drive
Saline, MI 48176

Q.

What kind of warranty does Higher Ground offer?

A.

Higher Ground’s products carry a Lifetime Guarantee.  For the original purchaser, this guarantee covers defects in materials and manufacturing encountered in the normal use of the bag over it’s expected life.  The guarantee does not apply to normal wear and tear, abuse, mishandling, accident, or if the bag is altered in any way.  Wear and tear includes the natural aging of materials, fading and abrasion after normal use. This guarantee does not cover any of the bag’s contents.

If Higher Ground determines that a product failed due to a manufacturing or material defect, Higher Ground will repair or replace it with the same or comparable case.  Customers are responsible for any return shipping costs.   (proof of purchase required for all warranty claims)  Please fill out our online claim form or download the attached form for assistance.

Q.

Does Higher Ground have a replacement program?

A.
Higher Ground products are built to last.  However, with all things in life, they too will eventually age and wear.  
As a show of our deep appreciation for our customers, Higher Ground offers a “1/2 off replacement program” for worn items within 5 years of purchase (proof of purchase is required). The original purchaser will receive 50% off MSRP (sales, discounts, coupons are excluded) for the same or comparable case.
This offer is currently available only directly through Higher Ground.  Up to 20 units may be replaced per request.  This offer may not be combined with any sale or additional discount.

To receive this offer, please follow the instructions in the attached form.

Materials
Q.

Does Higher Ground use eco-friendly materials?

A.

We want to help the environment through intentional design by using recycled woven fabrics and eco-friendly coatings to keep excess plastics and waste out of landfills. The challenge is finding the balance between what's good for you and your products and the planet, but we feel up to the task.

Q.

How durable are Higher Ground cases?

A.

Our products are designed to be used and loved for as long as possible.

We start with premium, high-quality fabrics and materials and combine them with product design principles to give you peace of mind that your products are protected from drops, bumps, and whatever else life throws your way. Because when we say our products are designed for life, we mean it.

Q.

Where are Higher Ground's products designed?

A.

The design process happens in our HQ in Michigan at our design lab where we not only determine design effectiveness through various tests like drop tests, but where we also prototype new styles using printing, cutting, and other fun design toys.

Q.

Where are Higher Ground's products manufactured?

A.

We’re working with talented makers in China, Myanmar, and Cambodia.

Partnership Program
Q.

How do I get in touch with Higher Ground Gear to become an authorized reseller?

A.

Please visit and submit the form located here. This portal also includes tons of valuable information about Higher Ground Gear, including territory maps, product datasheets, and contact information for our team members.

Q.

Which distributors does Higher Ground Gear work with?

A.

A.B. Distributing, D&H Distributing and Synnex. You can see a list of our authorized resellers here.

Q.

How do I get more leads from Higher Ground Gear?

A.

An age-old tale of business, if you help us find opportunities, we will do our best to help you find opportunities.

Q.

What quantities are needed to get bid pricing or deal registration with Higher Ground Gear?

A.

Bid Pricing requires an opportunity of 100 to 299 cases.
Deal Registration has two quantities: 300 to 1999 cases with an additional price break built in for 2000 or more cases.

Q.

How do I get bid pricing or deal registration pricing?

A.

The best way is to submit the form located here.

Additionally, you may contact the Territory Director or Inside Sales contact to see if registration is available. NOTE: If a deal has already been registered, we can only provide bid pricing to additional requestors.

Q.

Will Higher Ground Gear send samples to my end user prospects?

A.

Higher Ground Gear is glad to provide samples to resellers or prospects. For end user samples, we will require a short description of the opportunity and the following information:

Company/School District
Contact Person and Title
Street Address
City, State and Zip Code
Phone Number

PLEASE NOTE: Higher Ground Gear will not ship duplicates to end users that we know have already received a sample of the requested case/bag either directly or due to another request.

Q.

Can we customize or special-order products for customers?

A.

Yes, we are pleased to offer both pre and post-production customization on selected SKUs and accessories. All customization orders are considered Special Orders. Special Orders may take more time to complete based on manufacturing, shipping, and timing requirements.

Samples are ONLY available (for client approval) after a PO has been placed.

Please review our Customization sheet for full details on the types of customizations as well as the minimum order and lead time requirements.

Q.

How does shipping work with Higher Ground Gear orders?

A.

Orders of 20 units or more receive free ground shipping in the contiguous 48 states in the USA. Orders under 20 units or destined for Alaska and Hawaii incur shipping fees.

Any requests for expedited shipping will require further evaluation to see if it can be done and will incur additional fees.

Q.

What is the Higher Ground Gear product warranty?

A.

Higher Ground’s products carry a limited Lifetime Guarantee. For the original purchaser, this guarantee covers defects in materials and manufacturing encountered in the normal use of the bag over its expected life. The guarantee does not apply to normal wear and tear, abuse, mishandling, accident, or if the bag is altered in any way.  Wear and tear of products includes the natural aging of materials, fading and abrasion after normal use. This guarantee does not cover any of the bag’s contents.

If Higher Ground determines that a product failed due to a manufacturing or material defect, Higher Ground will repair or replace it with the same or comparable case. Customers are responsible for any return shipping costs. (Proof of purchase required for all warranty claims). Customers may file online warranty claims here.

Questions?

Our friendly team is happy to help.

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